What we collect, and what we do not
When you contact Lumena Glow or use our matching service, we may collect basic details such as your name, phone number, email address, preferred language, location, and the aesthetic treatments you want to learn about.
We keep this limited on purpose. We do not ask for health conditions, medical history, diagnoses, medications, or other sensitive medical information. Lumena Glow is a free educational and matching service, not a clinic or licensed medical professional, so personal medical questions belong in a consultation with a qualified provider.
If you are exploring options and want general pricing information first, you can also visit /costs/ before deciding whether to request a match.
How we use your information
We use your information to do a few basic things:
- Respond to your questions
- Help match you with licensed aesthetic providers near you
- Share general educational information about treatment types you asked about
- Follow up about your request when needed
We do not use your information to give medical advice or decide what treatment is right for you. That decision should always happen with a licensed professional during a proper consultation.
When information may be shared
If you ask to be matched, we may share your contact details and treatment-interest details with licensed aesthetic providers or their offices so they can contact you about consultation availability, services, or next steps.
We do not share health conditions or medical history because we do not collect them in the first place. We also encourage you to verify any provider's license, training, and who the supervising medical professional is before you book.
If you want to understand the matching process before submitting anything, see /get-matched/.
How we protect your information
We aim to handle your information carefully and only keep what is needed for communication and matching. Access is limited to people, tools, and service partners involved in running Lumena Glow and responding to requests.
No online system can promise perfect security, but we work to keep our process simple and limited. Collecting less information helps reduce privacy risk in the first place.
Your choices and how to reach us
You can choose whether to contact us or request a match. If you no longer want to hear from Lumena Glow, you can ask us to stop contacting you.
If you have questions about this page or want help with your information, reach out through /contact. You may also want to review our /terms and /disclaimer for more about how Lumena Glow works.